Shipping policy

Sweet Tooth Baker Sydney (ABN 70931303510)

At Sweet Tooth Baker Sydney (“STB Sydney”, “we”, “us”), we take great care in preparing and dispatching your handmade cookies. Please review the following Shipping Policy before placing an order.

Order Processing & Dispatch

  • All cookies are made to order and prepared specifically for the collection or delivery date selected at checkout.

  • Production timelines vary depending on order size, design complexity, and seasonal demand.

  • Orders will only be dispatched once full payment has been received.

Delivery & Shipping Timeframes

  • Shipping and delivery dates selected at checkout are estimated only and not guaranteed.

  • We are not responsible for delays caused by third-party couriers, weather conditions, traffic, or events outside our control.

  • Once your order has been dispatched, responsibility for delivery transfers to the courier.

Shipping Methods

  • Shipping options and fees are displayed at checkout.

  • We reserve the right to select the most appropriate courier service for your order.

  • Signature on delivery may be required at our discretion.

Incorrect Address Details

  • It is the customer’s responsibility to ensure all shipping details are correct at checkout.

  • We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete address details.

  • Any re-shipping fees incurred due to incorrect details will be the responsibility of the customer.

Damage During Transit

  • Cookies are carefully packaged to minimise damage during transit.

  • We are not responsible for damage that occurs once the order has been handed over to the courier.

  • If your order arrives damaged, you must notify us within 24 hours of delivery and provide clear photographic evidence. Claims are assessed on a case-by-case basis.

Perishable Goods Disclaimer

  • Cookies are perishable goods and may be affected by temperature, handling, and transit time.

  • We do not recommend shipping cookies during extreme heat unless expressly approved.

  • No refunds will be issued for damage caused by delays, heat exposure, or handling by the courier.

Local Pickup Orders

  • Where local pickup is selected, collection details will be provided once your order is ready.

  • Orders must be collected within the agreed timeframe.

  • Responsibility for the order transfers to the customer once collected.

Delivery Failure or Delays

  • We are not liable for delivery delays, failed deliveries, or missed delivery windows caused by:

    • Courier delays

    • Incorrect address information

    • Recipient unavailability

    • Force majeure events

In such cases, refunds or replacements will not be provided.

Force Majeure

We are not responsible for failure or delay in shipping caused by events beyond our reasonable control, including but not limited to natural disasters, government restrictions, courier strikes, or supplier disruptions.

Where fulfilment becomes impossible, a store credit valid for 12 months will be issued. Credits are non-transferable and not redeemable for cash.

Consumer Rights

Nothing in this Shipping Policy limits your rights under the Australian Consumer Law.